SHIPPING & RETURN POLICY

WORLDWIDE SHIPPING

 

We offer 2 shipping options: Standard Shipping & Express Shipping. 
You will be able to choose your shipping method during check out.

You will automatically get free shipping on any order of 150€ or more!

After reception of your payment, your order is shipped within 24 hours (business days). 

 


STANDARD SHIPPING

 

This is the best choice if you are looking for a cheaper option, and are not in a rush to receive your order! 


Estimated time of arrival: 4 to 15 business days 
(Depending on your geographical area) - Look below for more Info
Safe and reliable shipping
No tracking
 

  

 

EXPRESS SHIPPING

Perfect option if you need to receive your order quickly and wish to track the shipping every step of the way!

 

Estimated time of arrival: 2 to 10 business days
(Depending on your geographical area) - Look below for more info
Safe and reliable shipping
Track your order

 

 

Geographical Areas

EUROPE

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Slovakia, Slovenia, United-Kingdom

Standard Shipping (No Tracking): 4 - 7 Business Days
Express Shipping (Tracking): 2 - 4 Business Days

 

 


AMERICA AND CANADA

United States, Canada, and Overseas French territories

Standard Shipping (No Tracking): 7 - 12 Business Days
Express Shipping (Tracking): 4 - 7 Business Days

 

     

    OCEANIA, ASIA
    REST OF THE WORLD

    Oceania, Asia and Rest of the World** 

    Standard Shipping (No Tracking): 10 - 15 Business Days
    Express Shipping (Tracking): 4 - 10 Business Days

     

     

    Other Information

    All of Art&Craft orders are shipped from Art&Craft's warehouse, or directly from our partner creators featured on our site: 

    Hyccara Jewelry - France ( Bourges 18000)
    Pregiate Essenze - Italy (Palermo 90121)
    Les3Oies - France (Montluçon 03100)

     

    The order will be shipped to the delivery address established by the client during the checkout procedure.
    After completing your order, you will receive your tracking number by email within 24 hours (business days) - If you chose Express Shipping. 
    Once your package has left our offices, we are no longer responsible for it and cannot be held responsible for the loss or late delivery.
    In the case of a problem occurring however, we will be glad to help and do anything possible to resolve the issue.


    Contact us at : contact@artandcrafteu.com

     

    Orders shipped to countries non-members of the European Union and DOM TOM, could be subjected custom duties and taxes.
    Art&Craft cannot be held responsible for these taxes.

     

    *The delivery times are given as an estimation, given the fact that they are managed by the Postal and customs services.
    **We ship orders to nearly 200 countries in every continent of the world, there are however a few geographical locations to which orders won't be able to be shipped. If you are in these specific locations, you will be notified accordingly during the check out procedure, and won't be able to complete your order.

     

     

     

    RETURN AND REFUND POLICY

     

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return:
    Your item must be unused and in the same condition that you received it.
    Your item must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.
    We only replace items if they are defective for reasons due to our error.

     

    Items that will NOT be eligible for refunds : 
    Any item not in its original condition, damaged or missing parts for reasons not due to our error
    Any item returned more than 30 days after delivery.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at contact@artandcrafteu.com

     

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     

    Exchanges (if applicable)

    We only replace items if they are defective or damaged for reasons due to our error.
    If you purchased an exclusive creation, you will be able to exchange your purchase with an item of the same value as the one that has been returned. 

    If you wish to return an article for an exchange or a refund, send us an email at contact@artandcrafteu.com

     

     

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

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